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Warranty Information

Warranty Information

Cunningham Brothers

Limited Warranties

Free 30 Day Parts Limited Warranty

If the part is defective, you may return it and we will either repair the part or replace it with another used one (like kind and quality) or give you your money back (whichever we deem best), If your part does not work properly, all parts have this protection as a minimum, unless noted otherwise, in this document or notices attached to the part. No Labor.

Extended Warranties

“Silver” 6-Month Extended Parts Limited Warranty

Same as 30 days except, it is for 6 months. No Labor.

“Gold” 1 Year Extended Parts Limited Warranty

Same as 30 days except, it is for 1 year. No Labor.

“Platinum” 3 Year / 100,000 Extended Parts and Labor Limited Warranty

Same as 30 days except, it is for 3 years or 100,000 miles (whichever comes first) from purchase date and we will pay in case of a defect, labor in the amount in this paragraph.

“Platinum” Warranty option carries labor warranty on Engines, Transmissions, transfer case and axle assemblies of $50/hour based on Mitchell book repair time, The labor warranty is limited to a total lifetime maximum amount payable on labor of $700, all other components not listed in this paragraph, carry a labor warranty limited to a lifetime maximum of 50% of the “actual purchase price”. The “actual purchase price” is the price paid, less any discounts, or negotiations, which reduce the price in any way and less any shipping costs

Each of the limited warranties above has these elements in common:

A. Customer VIN number provided, and owner name must match vehicle at inspection of warranty claim and correct mileage on vehicle must be documented at time of sale.

B. The Limited Warranties only extends to internally lubricated parts and the housing on drive train parts. It does not cover bolt on parts, manifolds, fuel injections, oil pans, brackets, water pumps, flywheels, sensors, wires, ignition, gaskets, seals, etc.

C. Abuse of the part will void all the seller’s warranties. Racing on the street, or professionally, or as an amateur, or demolition derbies are automatically an abuse of the part. Improper installation or abusive usages are also abuses of the part. Overheating also voids this warranty. We reserve the right to be the determiner of the condition of the part when returned (at sellers’ sole discretion) and this includes determining if there has been an abuse of the part. Use of the part in any manner except its intended use will void any of sellers Limited Warranties on the part and the part will be nonrefundable. All Limited Warranties are null and void in the case of off-road modifications or use, racing, or performance modified vehicles, neglect, lack of maintenance, accident, fire, or collision, all of which will void all rights of purchaser under the Limited Warranties to return the part or receive compensation for labor under the “Platinum” Limited Warranty. This includes tuners, larger turbos, and injectors in diesel engines. Tires larger than manufacturer specification may also void transmission warranty.

D. This Limited Warranty is NON-TRANSFERABLE, except if you are a licensed used car dealer, own the vehicle, and repair the vehicle for resale, and sell the vehicle within 1 year. This Limited Warranty is not transferable after the first sale by the licensed used car dealer to a purchaser.

E. Verbal representations, made by any person, contrary to the provisions of this Limited Warranty, shall not be binding.

F. In the event the part is not defective and the purchaser desires to return it and does so within 5 days from purchase date, the company may, in its sole judgment and discretion accept the item back for return and give a refund less twenty five percent (25%) of the “actual purchase price” for labor, shipping and handling. Electrical parts are only returnable if defective.

G. The parts are used parts; they are sold in the condition they are in (as is- with all faults). We are not responsible for any personal injury or property damage as a result of defects in the parts. You must examine the parts yourself as you are responsible for injury to yourself, or others, or for the property damage regarding the parts purchased and you will indemnify us for any costs, or liabilities, including attorney fees, even if the defect causing the injury or damage is not apparent. Seller states that he in no way guarantees or warrants used merchandise for apparent, or non-apparent safety hazards and seller affirmatively states that the part or parts sold may have safety hazards, apparent or non-apparent.

H. If the defect causes other damage (personal or property) we are not responsible) no incidental or consequential damages). Sorry, but this means, among other things, that we will not pay for rental cars or towing or loss of use, property damage or personal injury liability, or damage to other parts, or any other incidental or consequential damages of any kind

I. Engines must be turned over by crankshaft in normal clockwise rotation (if standing in front of the engine) a minimum of 2 full rotations before installation with spark plugs removed before installation.

J. ENGINE REQUIREMENTS

Any engine with a timing BELT that has more than 50,000 miles you must replace it with a timing belt kit (includes belt and tensioners) Customer’s responsibility to record all receipts of parts/install of this. Timing chains are exempt.

Customer’s responsibility to replace all serviceable parts such as following (Customer’s responsibility to record all receipts of parts/install of this)

A. Rear main seal

B. Any belts or hoses

C. Spark plugs (to be gapped to OE spec)

D. Fuel filters air filter oil filter (OE recommended type)

E. Fluids such as oil and antifreeze replaced with OE recommended types

F. New thermostat

K. All Dodge 3.7,4.7,5.7 engines can NOT re-use the original intake on replacement engine. The failure in these engines put metal debris in intake that cannot be flushed out.

L. TRANSMISSIONS REQUIREMENTS

A. Customer must replace all filters, pump and output seals and pan gasket on automatic transmissions

B. Clutch, pressure plate, throw-out bearing, and external seals must be replaced on manual transmissions

C. All transmission coolers must be FLUSHED or REPLACED by the standards of the manufacturer’s guidelines.

D. All programming required at installation must be documented.

E.CVT transmissions require Factory approved fluid ONLY for specific models as well as programming. All CVT transmissions requiring Dealer Adaptive Learn Programming done at install MUST HAVE RECEIPT SHOWING THIS PROCEDURE.

Cut Sheets

Cut Sheets

Cunningham Brothers
SUV Body
Minivan
Full-Size Van
4-Door Unibody
4-Door Full Frame
2-Door Unibody
ARA Damage Locator

About Us

About Us

Cunningham Brothers

Cunningham Brothers (CBAP) is a major automotive recycler from Rustburg, Virginia. In addition to our role as a local automotive recycler, we sell experienced parts, cores, and find automotive parts solutions for our corporate connections including automotive OEMs and their dealers, commercial and municipal fleets, and extended warranty coverage and insurance companies.

Cunningham Bros. operates multiple salvage yards in the mid-Atlantic region as well as other ancillary businesses in the United States. Through mastering inventory sharing and data tiering, we are able to process the majority of our parts out of a few facilities while being able to drive business through all other locations. This has been instrumental in increasing efficiencies and maximizing profitability through all locations.

To better support the automotive manufacturers, suppliers and dealers, CBAP has developed their Experienced Parts Division (EPD). EPD’s contact center is a key point of contact for their client’s needs.

Select this link for more about our history.

Cunningham Brothers Auto Parts – Roanoke, VA

Cunningham Brothers Auto Parts

Roanoke, VA
Cunningham Brothers Auto Parts of Roanoke

(Old Dominion Auto Salvage)

Roanoke VA

**Note: Self Service refers to customer picking their own parts for a cheaper price. For Self Service hours, address, & inventory click here.

Contact Our Staff At Our Roanoke, VA Location

Ryan Gatto – Site Manager

Ext. 598

Email: [email protected]

Tina Dematteo – PRP, Sales

Ext. 517

Email: [email protected]

Tom Groton – Sales

Ext. 524

Email: [email protected] 

Kevin Chaisson – Sales

Ext. 516

Email: [email protected] 

Corey Schmidt – Sales

Ext. 534

Email: [email protected] 

Sean Perdue – Sales

Ext. 522

Email: [email protected] 

Matt McCoy -Sales

Ext. 532

Email: [email protected] 

Cunningham Brothers Auto Parts

Cunningham Brothers Auto Parts

Hopewell VA

Contact Our Staff At Our Hopewell, VA Location

Tracy Lewis – Site Manager

ext. 405

Email: [email protected]

Mark Clements – Sales

Ext. 406

Email: [email protected]

Sterling Lewis – Sales

Ext. 416

Email: [email protected]

Zach Fariss – Sales

Ext. 432

Email: [email protected] 

Warranty

Limited Warranties

Free 30 Day Parts Limited Warranty

If the part is defective, you may return it and we will either repair the part or replace it with another used one (like kind and quality) or give you your money back (whichever we deem best), If your part does not work properly, all parts have this protection as a minimum, unless noted otherwise, in this document or notices attached to the part. No Labor.

“Silver” 6 Month Extended Parts Limited Warranty

Same as 30 days except, it is for 6 months. No Labor.

“Gold” 1 Year Extended Parts Limited Warranty

Same as 30 days except, it is for 1 year. No Labor.

“Platinum” 3 Year / 100,000 Extended Parts and Labor Limited Warranty

Same as 30 days except, it is for 3 years or 100,000 miles (whichever comes first) from purchase date and we will pay in case of a defect, labor in the amount in this paragraph.

“Platinum” Warranty option carries labor warranty on Engines, Transmissions, transfer case and axle assemblies of $50/hour based on Mitchell book repair time, The labor warranty is limited to a total lifetime maximum amount payable on labor of $700, all other components not listed in this paragraph, carry a labor warranty limited to a lifetime maximum of 50% of the “actual purchase price”. The “actual purchase price” is the price paid, less any discounts, or negotiations, which reduce the price in any way and less any shipping costs

Each of the limited warranties above has these elements in common:

A. Customer VIN number provided, and owner name must match vehicle at inspection of warranty claim and correct mileage on vehicle must be documented at time of sale.

B. The Limited Warranties only extends to internally lubricated parts and the housing on drive train parts. It does not cover bolt on parts, manifolds, fuel injections, oil pans, brackets, water pumps, flywheels, sensors, wires, ignition, gaskets, seals, etc.

C. Abuse of the part will void all the seller’s warranties. Racing on the street, or professionally, or as an amateur, or demolition derbies are automatically an abuse of the part. Improper installation or abusive usages are also abuses of the part. Overheating also voids this warranty. We reserve the right to be the determiner of the condition of the part when returned (at sellers’ sole discretion) and this includes determining if there has been an abuse of the part. Use of the part in any manner except its intended use will void any of sellers Limited Warranties on the part and the part will be nonrefundable. All Limited Warranties are null and void in the case of off-road modifications or use, racing, or performance modified vehicles, neglect, lack of maintenance, accident, fire, or collision, all of which will void all rights of purchaser under the Limited Warranties to return the part or receive compensation for labor under the “Platinum” Limited Warranty. This includes tuners, larger turbos, and injectors in diesel engines. Tires larger than manufacturer specification may also void transmission warranty.

D. This Limited Warranty is NON-TRANSFERABLE, except if you are a licensed used car dealer, own the vehicle, and repair the vehicle for resale, and sell the vehicle within 1 year. This Limited Warranty is not transferable after the first sale by the licensed used car dealer to a purchaser.

E. Verbal representations, made by any person, contrary to the provisions of this Limited Warranty, shall not be binding.

F. In the event the part is not defective and the purchaser desires to return it and does so within 5 days from purchase date, the company may, in its sole judgment and discretion accept the item back for return and give a refund less twenty five percent (25%) of the “actual purchase price” for labor, shipping and handling. Electrical parts are only returnable if defective.

G. The parts are used parts; they are sold in the condition they are in (as is- with all faults). We are not responsible for any personal injury or property damage as a result of defects in the parts. You must examine the parts yourself as you are responsible for injury to yourself, or others, or for the property damage regarding the parts purchased and you will indemnify us for any costs, or liabilities, including attorney fees, even if the defect causing the injury or damage is not apparent. Seller states that he in no way guarantees or warrants used merchandise for apparent, or non-apparent safety hazards and seller affirmatively states that the part or parts sold may have safety hazards, apparent or non-apparent.

H. If the defect causes other damage (personal or property) we are not responsible) no incidental or consequential damages). Sorry, but this means, among other things, that we will not pay for rental cars or towing or loss of use, property damage or personal injury liability, or damage to other parts, or any other incidental or consequential damages of any kind

I. Engines must be turned over by crankshaft in normal clockwise rotation (if standing in front of the engine) a minimum of 2 full rotations before installation with spark plugs removed before installation.

J. ENGINE REQUIREMENTS

Any engine with a timing BELT that has more than 50,000 miles you must replace it with a timing belt kit (includes belt and tensioners) Customer’s responsibility to record all receipts of parts/install of this. Timing chains are exempt.

Customer’s responsibility to replace all serviceable parts such as following (Customer’s responsibility to record all receipts of parts/install of this)

A. Rear main seal

B. Any belts or hoses

C. Spark plugs (to be gapped to OE spec)

D. Fuel filters air filter oil filter (OE recommended type)

E. Fluids such as oil and antifreeze replaced with OE recommended types

F. New thermostat

K. All Dodge 3.7,4.7,5.7 engines can NOT re-use the original intake on replacement engine. The failure in these engines put metal debris in intake that cannot be flushed out.

L. TRANSMISSIONS REQUIREMENTS

A. Customer must replace all filters, pump and output seals and pan gasket on automatic transmissions

B. Clutch, pressure plate, throw-out bearing, and external seals must be replaced on manual transmissions

C. All transmission coolers must be FLUSHED or REPLACED by the standards of the manufacturer’s guidelines.

D. All programming required at installation must be documented.

E.CVT transmissions require Factory approved fluid ONLY for specific models as well as programming. All CVT transmissions requiring Dealer Adaptive Learn Programming done at install MUST HAVE RECEIPT SHOWING THIS PROCEDURE.

Cunningham Brothers Auto Parts

Cunningham Brothers Auto Parts

Rustburg VA
Cunningham Brothers Auto Parts
(HQ / administrative / main site)
RUSTBURG VA

**Note: Self Service refers to customer picking their own parts for a cheaper price. Self-service yard hours are different from full-service store hours. For Self Service hours, address, & inventory click here.

Contact Our Staff At Our Rustburg, VA Location

Mike Fusco – Sales

Ext. 622

Email: [email protected]

Steve Fisher – Sales

Ext. 616

Email: [email protected]

Alan Cook – Sales

Ext. 618

Email: [email protected]

Charles Dawson – Sales

Ext. 641

Email: [email protected]

Mark Clements – Sales

Ext. 406

Email: [email protected]

Sterling Lewis – Sales

Ext. 416

Email: [email protected]

Zach Fariss – Sales

Ext. 432

Email: [email protected] 

Tom Groton – Sales

Ext. 524

Email: [email protected] 

Kevin Chaisson – Sales

Ext. 516

Email: [email protected] 

Corey Schmidt – Sales

Ext. 534

Email: [email protected] 

Sean Perdue – Sales

Ext. 522

Email: [email protected] 

Matt McCoy -Sales

Ext. 532

Email: [email protected] 

Contact

Contact

Cunningham Brothers
Send us a Message
Cooperate Headquarters:
Phone
Address

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Charlotte
Roanoke
Hopewell
Rustburg
Northern VA

Our Mission

Cunningham Brothers are committed to providing all customers, from individuals to corporations, automotive solutions to address their needs and provide it to them, and to meet them where they are at.

GLOBAL SHIPPING

Asks Sales Representative For Details

PART SPECIALISTS

Experienced parts specialists to help find what you need.

90 DAY NO HASSLE RETURN

Simply return any part within 90 days for an exchange.

100% PAYMENT SECURE

We ensure secure payment with CBAP

Check Out Our Achievements

3 x General Motors Supplier of the Year Award Winner

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Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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